CHARGES IN CASE OF CANCELLATION
The ticket holder is able to reclaim a full refund within 14 days after the purchase. If you claim a refund after 14 days, the following cancellation fees will be applied:
- Between five (5) and seven (7) days before the activity: 15%
- Between two (2) and four (4) days before the activity: 25%
- Between 48 and 24 hours before the activity: 50%
The corresponding amount will be refunded by the same method as your initial payment between 3 and 15 working days approximately.
The company has the right to accept or to refuse a booking due to any reason, among others: no availability, mistaken price, description or image of the service and/or activity as well as adverse weather conditions.
DATE AND TIME MODIFICATIONS
The ticket holder is able to request a modification of date and time up to 24 hours before the ticket’s date. For modifications, please phone +34 616 986 982 / 638 572 971 or send an email to firstname.lastname@example.org at your earliest convenience.
EMBARKATION TIME LIMIT
Passengers must be ready for embarkation with their corresponing documentation 20 minutes before departure. Passengers not prepared to board on time may loose their reservation.
IN CASE OF NO-SHOW
Aside from the previously mentioned, if the ticket holder does not arrive on the indicated date and time, the ticket will not longer be valid and no refund will be possible.
IMPORTANT: The above-mentioned conditions are only valid for tickets that have been purchased on our home page. If you have purchased your tickets through a different channel (travel agency, tourist agencies and/or hotel) any refund must be requested to them according to their terms and conditions.