1. Cancellation by the client
Reservations can be cancelled free of charge until 24 hours before the date and start time of the contracted activity.
The refund will be issued using the same payment method used for the purchase. The processing time for the refund will depend on the customer's bank.
Visitor permit management
When the booking has been made with the "permit included" option, Nortour will process the application for the visit permit with the Fuerteventura Island Council using the data provided by the client during the booking process.
Once Nortour has submitted the application for the visit permit to the Fuerteventura Island Council, the corresponding amount for this procedure will not be refundable, as it is a service already provided.
In case of cancellation of the reservation, the amount corresponding to the contracted services will be refunded, deducting, where applicable, the amount corresponding to the management of the permit already carried out.
2. Reservation modifications
Requests to change the date, time, or activity can only be made up to 24 hours before the scheduled start date and time of the booked activity. All modifications are subject to availability at the time of the request.
After this period, it will not be possible to make changes to the reservation.
3. No Show
If the passenger does not show up on the scheduled date and time or arrives after boarding has ended, the reservation will be considered cancelled. No ShowIn these cases, the ticket will lose its validity and will not give the right to a refund or changes of date or time.
4. Shipping deadline
As a general rule, passengers must arrive at the boarding point at least in advance of 20 minutes, provided with the booking confirmation or boarding pass and a valid identification document.
The shipment is complete 10 minutes before the scheduled departure time.
Once boarding is closed, the seat reservation will be automatically cancelled. Subsequent boarding will only be possible if seats are available and operational circumstances permit.
Passengers who have booked the activity Round Trip to Lanzarote from Corralejo They must check in at least in advance of 30 minutes.
5. Cancellation or modification by Nortour
Nortour may cancel or modify a service when circumstances arise that prevent or advise against its provision, including:
- Adverse weather conditions.
- Instructions from the Maritime Authority or the competent Administration.
- Breakdowns or technical issues.
- Exceptional operational causes.
- Circumstances of force majeure.
In these cases, Nortour will offer the client, whenever possible, the option to:
- change the reservation to another available date; or
- obtain a full refund of the amounts paid.
6. Reservation confirmation
Exceptionally, Nortour may not confirm a booking before the start of the service when any of the following circumstances occur:
- Visitor permits are not available for activities that require them.
- A clear error was detected in the published price.
- There is a material error in the description, configuration, or availability of the contracted service.
In these cases, Nortour will inform the customer as soon as possible and, where appropriate, will make a full refund of the amounts paid.
7. Reservations made through third parties
This Cancellation Policy will apply exclusively to bookings made directly through the Nortour website or its official points of sale.
Bookings made through travel agencies, hotels, tour operators or other intermediaries will be subject to the cancellation conditions established by the corresponding point of sale.
If a refund is due, it must be requested directly from the establishment or platform where the reservation was made.
Last review: July 2026