Free cancellation up to 24 hours before the activity on the selected travel date at the time of purchase. If you purchase authorization management, please note that this service is non-refundable under any circumstances. Once authorization management has been purchased, no refunds are permitted, regardless of whether you later decide to cancel the booking or make modifications. The amount paid will be refunded via the same payment method used for the purchase. The approximate processing time is 3 to 15 business days. The company reserves the right to accept or reject a purchase for any reason, including but not limited to:
- The unavailability of entry permits to the Islote de Lobos natural park, for activities that require them.
- Price error.
- Description or image of the service and/or activity.
- Adverse weather conditions.
IN CASE OF ARRIVING LATE OR NOT SHOWING UP ON TIME FOR BOARDINGNotwithstanding the foregoing, if for any reason the ticket holder does not appear on the date and time indicated, the ticket will be considered expired and there is no right to a refund or changes of time and date.
DATE AND TIME CHANGES
Any changes to the schedule, date, or activity will be subject to availability. Therefore, please carefully review your booking details at the time of purchase. For packages that include bicycle rental, modifications will only be permitted up to 24 hours before the selected date. It is important to note that after this 24-hour deadline, no changes to the bicycle rental will be allowed, and any modification or cancellation related to this service will result in its forfeiture. Furthermore, no refunds will be issued for bicycle rentals if canceled after this deadline.SHIPPING DEADLINE
As a general rule, passengers must be ready for boarding and have their corresponding documentation—booking confirmation or boarding pass and personal identification—20 minutes before the ship's departure. The boarding deadline is 10 minutes before the scheduled departure time. After this deadline, the reservation will be automatically cancelled, and boarding will be subject to availability. Customers who have participated in any of the following activities They must check in 30 minutes in advance. in advance of the start time of the activity.
- New! Round Trip to Lanzarote from Corralejo
- Bike + Ferry to Lobos Island
- Bike + Lobos Island Minicruise & Snorkel
CANCELLATION DUE TO ADVERSE WEATHER CONDITIONS
If the boat departures have been cancelled due to bad weather, you can request to change your ticket to another day or request a refund.
Last revised: June 2024