I. – The ticket is personal and not transferable thus it cannot be used by any other person than the ticket holder. In case of noncompliance legal action will be taken.
II.– The ticket holder has the right to transport between the harbour of Corralejo and Lobos Island and the right to carry personal luggage (maximum of 2 pieces per person that do not weigh more than 20 kg). It is not allowed to transport objects and/or goods of illicit or dangerous nature listed on the I.M.D.G.
III.- During the trip the ticket holder is covered by the obligatory travel insurance. The passenger must respect general security and embarkation rules. The company will not be responsible for any consequences of carelessness or infraction of the rules.
IV.– The purchase of a ticket does not include drinks on board, only the minicruise & snorkeling excursion includes one drink.
V.– The company reserves the right to refuse admission. Punctual departure time is not guaranteed by the contract. If necessary, the company is allowed to change boats and/or to vary times and dates of the trip. In this case the passenger has only the right to either a full refund or to change his reservation to the next possible available date the passenger requires.
VI.– The passenger has to be at the harbour on time in order to get the boarding tickets. If necessary even earlier than the times stated by the company. Boarding starts 30 minutes before departure and finishes 10 minutes before scheduled departure. If time limit is not respected you will automatically loose your seat reservation and you will be only able to board if there is availability.
VII.- The ticket is only valid for the issued trip. If it is not used, it will be cancelled and it will not be refundable.