GENERAL TERMS OF CARRIAGE

I.- The ticket issued is personal and non-transferable, so it can only be used by the ticket holder. Otherwise, there may be criminal consequences.

II.- The holder of the ticket has the right to be transported on the journey between the Corralejo Pier and the Lobos Islet, as well as his personal luggage up to a maximum of two (2) packages that together do not exceed 20Kg. per person. The transport of objects of illicit trade, as well as of dangerous articles and/or goods covered by the code I.M.D.G.

III.- During the trip, the passenger is covered by the Mandatory Passenger Insurance. The passenger is obliged to observe the general safety and boarding regulations. The company is NOT responsible if the passenger ignores or violates the rules.

IV.- The ticket price does not include drinks on board, except in the case of the Mini Cruise & Snorkeling where a drink is included during the tour.

V.- The company has the right to deny passengers access to the ship. Punctual departure times cannot be guaranteed. If necessary the company may replace the boat assigned to that trip and/or vary both the schedule and the dates of the trip. In this case, the customer is entitled to a refund of the ticket or to change the reservation (subject to availability).

VI.- The passenger must be at the dock at least 20 min. before the departure of the boat. Boarding starts 30 min. and ends 10 minutes before the scheduled departure time. If you do not show up on time, you will lose your seat reservation and can only board if there is availability.

VII.- The ticket is valid only for the booked travel date, in case of not being used, the ticket will be cancelled and without possibility of refund.

VIII.- The passenger on board must comply with the COVID-19 prevention measures. Therefore, the use of a mask covering the nose and mouth is mandatory throughout the journey.

 

REGULATIONS OF THE NATURAL PARK LOBOS ISLET

To contribute to the conservation of the resources and natural values of the Islote de Lobos Natural Park, you must comply with the mandatory rules, for more information visit: Parque Natural Islote de Lobos in the section of Permitted and Prohibited Uses

We also remind you that it is mandatory to comply with the general prevention and hygiene measures of the COVID-19 in force at the time of your visit.